Chouette Consumer Policies Page | Chouette Bookstore

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Delivery Policy


This site (cailloubooks.perseusbooks.com) is hosted and managed by Legato Publishers Group on behalf of Chouette Editions. The following is our general Delivery Policy.

Service Standard:All orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers.

Ordering and Shipping Confirmation:Upon successfully submitting your order, you will immediately see a thank you page containing your order number and order details, which you should print for your records. After ordering, you will also receive an email confirmation from www.cailloubooks.comcontaining your order details. We will normally confirm receipt of your order within an hour of ordering. We will also email you when your order has shipped and provide you with your order tracking information where possible. Order status and tracking information may also be seen via the View Order Status and History screen on the storefront on which you placed your order, where available.

Shipping Methods:This site provides a variety of shipping methods-each Storefront Client will determine available shipping options. Standard shipping methods supported are:

  • UPS
  • USPS
     

Please note that USPS shipments are neither trackable nor traceable. We cannot and do not guarantee delivery of items shipped via USPS. Please allow up to 6-8 weeks for delivery of shipments via USPS.

 

Payment Options:We accept American Express, MasterCard, Discover Card and VISA credit cards. We do not accept cash, checks, money orders or CODs for orders placed online or by telephone.

Sales Tax and Other Charges:This site supports the collection and remittance of Sales Tax for all US states. The application of sales tax to your order is determined by the rules governing the product you are purchasing and the state to which the order will be shipped. Please check your sales tax charges at checkout.

Please note that Customers outside the United States shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.

Telephone:We encourage you to order online for the fastest possible service. You may also order by via telephone. In order to help expedite the process, please browse the storefront, collect your product codes, and have your credit card ready before placing your call. Within the United States please call the toll free number shown on the storefront on which your product is advertised.

Backorders:This site supports backorder processing. Your ability to place a backorder for out of stock product is determined by the policy of the storefront. Please note that your credit card will only be charged when items you have ordered are released for shipping (shipping charges and sales tax are charged for the entire order on the first shipment).

Credit Rejection: In the unlikely event that your credit card is rejected after authorization, we will send you an email notifying you of this occurrence and cancel the related order lines (in the case of backorders, your card may be charged at different times as product come into stock).

 

Refund Policy


Returns:If you are dissatisfied with any product you purchase through this site, or your shipment is damaged, and you would like to return it, we will refund the purchase amount on the credit card used for the purchase.

1.Simply repack the item(s) in its original packaging (if possible); be sure to include the packing slip, as this contains the information we will need to identify the order and issue a credit to the correct credit card. IF YOU DO NOT INCLUDE THE ORIGINAL OR A COPY OF THE ORIGINAL PACKING SLIP, NO CREDIT WILL BE ISSUED!

2.Contact us by email at ereturns@perseusbooks.comor call the toll free number displayed on the storefront from whom you purchased the product for further shipping instructions. We may issue an RMA (Returned Merchandise Authorization) or a UPS Call Tag, depending on the specific policies of the storefront.

3.Include the original packing slip in the shipment and return to the following return shipping address:

ECommerce Returns
191 Edwards Drive
Jackson, TN 38301